Shipping policy
Shipping Policy
Thank you for choosing Yunique.
We are committed to processing and delivering your order as quickly and efficiently as possible.
Order Processing
Orders are processed within 1–2 business days after payment has been successfully received and confirmed (excluding public holidays).
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a notification confirming that your package is on its way.
Delivery Times
Estimated delivery times are as follows:
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Major Cities: 2–5 business days
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Regional Areas: 3–7 business days
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Remote Areas: 5–10 business days
Please note that delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, and other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the selected shipping option.
Any promotional free shipping offers will be clearly communicated on our website and are subject to the terms of the promotion.
Order Tracking
Where available, tracking information will be provided once your order has been dispatched, allowing you to monitor the progress of your delivery.
Delivery Information
Customers are responsible for providing accurate delivery information when placing an order. Yunique cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address details.
Delayed or Lost Orders
If your order has not arrived within the estimated delivery period, please contact us and we will work with the courier to investigate and resolve the issue.
Damaged Parcels
If your parcel arrives visibly damaged, please notify us as soon as possible and provide photographs of the package and products. We will assess the situation and assist where appropriate.
Contact Us
If you have any questions regarding shipping, please contact us through our website, WhatsApp, or email, and we'll be happy to assist.
Yunique
For Hair As Unique As You.